Welcome to the BYG! Please sign up or login

Recent Articles

View all »


Filter events by local area:


View All »

Latest Poll

What do you think of the BYG?

Want to have your say? Log in to cast your vote

Archives »


If you are unhappy about any of the services the Council provides, you have a right to complain.

Children & young people between the ages of 5 and 18 now have a new service to use, which is called a One Stop Shop, where you can explain your complaint and have a reply from the same person. 

The person who will help you is called a service buddy, and will welcome your complaints or ideas for improvements.  Your service buddy will investigate your complaint, and get back to you about this complaint, or they will make a note about your ideas for a service improvement, and feed it to the manager of that particular service.

The free phone number of this new service is 08000 121 123 or you can text 07786 202 915 or use fill in the form below and submit that way. 

If you prefer, you can write to Service Buddy at:

Complaints Department,
Civic Centre,
Ebbw Vale.
NP23 6XB.


Click here for the BYG Satisfaction Survey

The BYG… you either love it or hate it, let us know!

Please take a few minutes to complete this survey. It will help us find out how you use the website so we can keep improving it for you. Everyone who completes the survey will get the chance to win £50.